I’m a sort of lapsed Fellow of the RSA and discovered this gem lurking on our intranet (thank you Romain), I mean our wikicommunitysocialmediaspaceenterprisetwopointohplatform.
Basically, research continues to indicate that stimulus-response (read command and control) thinking only works if your people do mechanical work requiring no cognitive skills. Performance drops as rewards increase, counter-intuitively.
People do better when they achieve AUTONOMY, MASTERY and PURPOSE. Sort of obvious maybe … hell, Built to Last said it a decade ago: businesses with a purpose earn more profit than those that simply seek to earn more profit. Echoes as well of The Wisdom of Crowds.