Two base hits from the wonderful David Armano.
First, close to my own heart, a jab at “social media experts” – one of my favourite targets. Since generally they talk a lot about how to “do” social media, but lack any actual portfolio. These people run conferences, write books, and lecture, but they don’t actually DO THE JOB. http://darmano.typepad.com/logic_emotion/2009/09/snake.html
A close second, an interesting video and post about a Bruce Nussbaum speech, the point being about new ways of leveraging listening as opposed to surveys etc.